Traning Administration Services

RECLAIM YOUR LEARNING OPERATION BUDGET

- Outsource administrative functions without compromising service quality
- Streamline learning business processes
- Shift savings to strategic priorities

TRAINING ADMINISTRATION - FASTER, BETTER, SMARTER

Research shows that corporate learning organizations are often so overwhelmed with administrative tasks; they don't have time to partner strategically with business units.

We'll help you shed this administrative burden by coordinating any or all of your learning operations processes - from registration management to training help desk services. In return, you'll:

" Slash administrative costs

" Increase service quality

" Shift fixed costs to variable expenses

" Free your staff to focus on business-critical responsibilities

ADMINISTRATIVE EXPERTISE THAT'S "ALWAYS ON"

No matter what role you want us to play in your training administration scheme, you can count on us to work side-by-side with you, as an integral extension of your team.

Because our company lives at the crossroads of learning business processes and leading-edge learning technology, you can count on us to support your programs in a remarkably efficient, effective way.Let's talk about how you can tap into the best level of outsourcing support for your training administration needs.


Call Center Services

Symphony has call centers in North America and Asia with proven processes and technologies, providing a single point of contact for customer inquiries. Support for phone and e-mail inquiries includes:

" Password resets

" Requests for course and schedule information

" Registration and transcript support

" Navigation and functionality assistance

" System and e-learning troubleshooting

" Issue management

We also provide varying levels of technical help desk support, from level 1 issues relating to basic navigation and system questions, through level 3 troubleshooting and research with our LMS technical consultants.

With global resources, our call centers hours of operation are flexible and can be set to meet your requirements. We also offer multi-lingual support, as needed. We'll work with you to define an appropriate call center model that minimizes costs while covering your needs.

Facilities and Resource Management

FOCUS ON LEARNING - NOT LOGISTICS
SYNCHORNIZE SUPPLY,DEMAND,SPACE AND MORE - FOR SUCCESSFUL CLASSROOM TRAINING

- Ensure the best use of every resource
- Let experts drive every detail

PUT ALL THE PIECES TOGETHER FOR COMPLETE SUPPORT

Planning and managing training logistics can be a tedious chore. But not when our coordinators are on the case.
Our catalog and registration management specialists ensure that capacity and demand are always balanced - so classroom seats are filled.

And to be sure everything is in the right place, at the right time - our facilities and resources specialists bring all the supporting elements together:

" Instructors, classrooms, session schedules and catering

" Seating, whiteboards, network connections and other equipment

We've successfully created, automated and supervised a wide range of training facilities scenarios, including:

" Ad-hoc classroom requests

" Onsite and offsite corporate universities

" Offsite multi-client learning centers

We'll structure our services the way that works for you - operating as part of your existing training team, or as an entirely independent resource.
Learn more about how we support instructor-led training activities:
o Catalog Management

o Registration Management

o Vendor Management

Find out how our Learning Consultants can help your organization manage classroom training more efficiently.

Catalog Management

The success of your learning organization depends largely on the quality of your catalog. After all, the easier it is to find relevant training options, the more likely learners are to enroll. Yet, catalog management can be a crushing burden. The sheer volume of details required to plan and document an ever-changing collection of courses is staggering.

But with our Learning Consultant by your side, catalog management nightmares are a thing of the past. We'll help you automate and streamline:
" Curriculum planning

" Scheduling

" Descriptions and

" Related documentation

ENSURE THAT YOUR COURSE CATALOG GETS THE ATTENTION IT DESERVES

In addition to producing your catalog and maintaining its integrity, we'll configure your LMS to present personalized catalog listings - so learners quickly identify relevant courses. Plus - over time, as your offerings evolve, we'll review catalog effectiveness and adjust the curriculum to lift registrations.

Even if you have no LMS in place, our experts can help you simplify your training catalog development and maintenance. Or we can help you consider the benefits of courseware management through emerging cloud-based training solutions.

Learn more about how our Learning Consultants can help your organization train more efficiently and effectively.

Registration Management

Are you confident your course schedule reflects true training demand from employees, customers and partners? How many courses should you offer? What's the best topic mix and format? For classroom sessions, what locations are ideal? On what days? And at what times?

The variables can make your head spin. But we've mastered each side of the equation. From day-to-day, we support key registration tasks, including:

" Cancellations

" Rebooking and

" Wait-list administration

So whether you offer classroom training, e-learning, or a combination, you can expect accurate, timely registration and roster updates in your LMS or other learning systems.

LOOKING AHEAD - READ BETWEEN THE REGISTRATION LINES

And as always, because we are first and foremost a learning strategy and platform provider, you can expect a deeper level of registration support. Here's how:

" We'll analyze enrollment patterns to anticipate future requirements

" Then we'll adjust your course offerings, to improve training utilization over time

" In addition, we'll apply our technical expertise to share registration and course completion records with your HR, performance and talent management systems.

Learn how our Learning Consultants can help your organization train employees, partners and customers more efficiently.

Vendor Management

BEYOND THE HANDSHAKE

If your learning organization is like most, you rely on third parties for at least some training responsibilities. Each vendor has a unique relationship with you. And coordinating all those relationships can be overwhelming.

How can you manage a multitude of vendors - while maintaining superior program quality - at a reasonable cost? The trick to successful vendor management is a structured, proactive approach.

A LIAISON WHO REPRESENTS YOUR INTERESTS

Whatever vendors you may need to deliver e-learning or classroom training, Symphony has the relationship management experience, industry connections and administrative know-how to represent you effectively. For example, we can:

" Drive vendor sourcing, negotiation and selection

" Manage contracts, purchase orders and other documentation

" Coordinate assignments, schedules and deliverables

" Track vendor status, payment and assessments.

Learn how we can help your organization train more efficiently.

Traning Program Marketing

LEAD LEARNES TO YOUR OFFERING
ELEVATE TRAINIG'S ROLE AS AN INTEGRAL PART OF YOUR COMPANY'S SUCCESS
CREATE AWARENESS THROUGH TARGETED PROMOTIONS.
LIFE ENROLLMENT WITH INCENTIVES AND REWARDS.

SPREAD THE WORD - FILL THE SEATS

Are your learners aware of your course offerings and their value? Unless employees and customers know how they can benefit from training - and understand where and when it's available, you're destined to fall short of your training business goals.
We will put your course offerings front-and-center, with proactive marketing strategies and tactics that keep training top-of-mind among your target learners.

TECHNIQUES THAT DRAW ATTENTION AND ACTION

We know how to make the most of your company's existing communications channels, so promoting training among internal and external audiences becomes integral to your relationships.
Soon you'll be filling classrooms with learners that are motivated to achieve their potential by improving their skills and knowledge. And ultimately, by empowering more learners, your company will improve its bottom line.
Learn how program marketing can help your organization boost training utilization.

Learning Measurement Services

MEASURE LEARNING PROGRAM PERFORMANCE
TRACK YOUR ORGANIZATIONS PROGRESS ACROSS KEY PERFORMANCE INDICATORS
CONSOLIDATE DIVERSE DATA WITHIN A UNIFIED DASHBOARD VIEW
SEE AND SHARE STATUS REPORTS ONLINE, ANYTIME

NEVER FLY BLIND AGAIN

How do you calibrate learning's contribution to overall business success? Do you know what really works? And if you wanted to improve your organization's impact, would you know where to focus?

If you don't have clear answers, you're not alone. Unlocking the answers to key learning management questions often requires so much effort that executives avoid the task.

In fact, research shows that as much as 80% of learning measurement time is invested in data collection, processing and reporting - leaving only 20% for actual analysis.

But you can reverse that ratio with our Learning Measurement Services. We'll help you make better-informed business decisions - while sparing you from sifting through a mountain of disparate data.

SERVICES FOR EVERY LEARNING MEASUREMENT NEED

You can count on our learning measurement specialists for a variety of analytics:

" Measurement Strategy & Report Optimization

" Reporting & Dashboard Services

" Training Assessment Development

" Survey & Evaluation Services

Ready to discuss how learning measurement services can help you manage training more efficiently?



Managed Services
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